Another successful pool year! Thank you for your terrific service with the new liner. And also thank you to the retail dept. Who always helped me with chemicals and carried to car.
Thanks for getting our liner in on time for the graduation party and for your great help in addressing our algae problem!
-Lynne and Jim Streetman
We wanted to thank you for the letter and information you sent us regarding the ground current running in our pool. It was very helpful. The service we received on our inspection and subsequent repairs was excellent.
-Mark and Shawn
The team did a terrific job re-lining our Gunite pool. Their suggestions were good. Job started and ended on time and they did a few extras without being asked.
Everyone involved from buying the pool to the installation was fabulous. They always answered our questions and were very helpful with the ladder installation.
This was my first time at the store and the clerk couldn’t (have) been more helpful. It’s my first time with a pool (above ground) and I knew nothing about closing it. They told me everything I needed to do.
The Denver store has been great to us! We had a problem with phosphates/algae for 1st time ever and it took weeks, but they kept helping us and even came out to the house to help! We love your Denver store!
Your entire staff is exceptionally knowledgeable and always willing and ready to help. With their expertise, my family and I have been able to continually enjoy a great spa experience.
We just got a used spa from a couple we knew that never used it. Not knowing anything about the chemicals the LNPS Team was very patient, kind and helpful. I couldn’t believe they gave me a sample bottle and checked our water for free! They then thoroughly explained exactly what we needed to do and it was easy! Thank You.
-Krystle and Corey Shutter
All the guys have been a great help to me – each and every time I come in to your store! Wednesday was no exception! I needed test strips for my spa and they took the time to explain the difference between the strips I had and the one I was purchasing! They all take the extra time to help me and my family.
Whenever I visit Lake Norman Pool and Spa the staff is always very courteous and helpful. I always find what I need and I’m in and out of the store quickly. Thanks!
This summer we have had a lot of problems with our pool. The people at the Denver location worked with us for weeks until our problem was solved. What a great group of people!
You cannot ask for better customer service from your Denver, NC store. Always friendly and eager to help. Recommending the optimizer was the best thing yet.
The staff at the Denver store is great! They have been very helpful in educating me on the proper way to take care of my pool. Likewise, the location of the store is very convenient.
The staff in your store (Hwy 16 Denver) are absolutely great. I get my water tested quickly, buy the products I need and am out of there in a few minutes. They are knowledgeable and helpful.
When I first put in a pool I was frustrated and confused about what to do in respect to pool and chemical applications. The staff in your Denver store was knowledgeable and always courteous. Recently I have been dealing with the staff and I feel more confident than ever that I’m on top of my pool maintenance. Thank You for employing them.
The staff and helpers have been very accommodating and willing to be helpful with their experience and knowledge in helping my husband and I to figure out and repair our pool and balance its contents. Thanks to them all for their pleasant mannerisms and help.
-William and Emma Belair
Your staff in this store are amazing. Every visit I make I am comfortable with the instructions given and timeliness. Your team has been a lifesaver. They never hesitate to help (even carrying out my products).
We have always been very happy with the service, salesperson and store. No one, and I mean no one, could give us the service that you have. Pat and I are very glad we came and come to you. Thank you. Since 1993. Keep up the good work.
I started shopping for spas in June and looked at a number of distributors and retailers. Often and exhaustive search, I decided to buy a Dimension One Nautilus. The staff at the Denver store was instrumental in my choosing Lake Normal Pool and Spa. They were informative patient, indispensable and pleasant to work with. They have continued to be very helpful since the spa was installed.
The Denver store staff was extremely helpful when I was shopping for hot tubs in 2006 and was responsible for selecting LNPS to purchase my spa. Since then they have been very courteous and accommodating and helpful in buying supplies and testing my water.
Everyone at the Hwy 16 store are very courteous and know how to make you feel good about owning a pool. This is our 1st full summer and we agree that its gone smoothly because they make it as easy as they can. Excellent customer service!
-Chuck and Susan Graver
I think you are awesome! Every suggestion that has been made I have taken and been very pleased with the results. I’m in the customer services industry and you all do it right! No Complaints! Keep up the great work.
Since I have moved here (3 years ago), I began shopping with you to help with my pool I have upgraded to a Mineral Springs system, bought a Big Green Egg and have had help with my spa. The help that I have received is absolutely FANTASTIC!
The consultation, site review, communication and installation of the pool heater was so smooth. Communication and coordination and scheduling was smooth. Service department is GREAT!
I had purchased a Hot Tub which did not work correctly over 9 months. Your service department fixed it immediately. Also your sales department are always helpful and friendly. I’m sorry I didn’t buy a tub from you. I will next time.
My weekly pool maintenance guy did a wonderful job this summer. I want him all the time!! Congrats on having such an employee – professional, thorough and efficient and honest.
Your service team was great! All chipped in and we got the hot tub moved to the new location.
Thanks for the very prompt service to my Mom’s request for a new pump for the pool. Sincere thanks!!
Your team at LNPS has helped me to better understand how to maintain my pool properly. They are courteous and knowledgeable.
Service above and beyond expectations are such a rarity. Fortunately for me I have experienced such a situation with your service department. The LNPS Service Department satisfied my needs in a very professional manner. Thanks.
These folks working there are so nice and helpful. I drive from Mt. Pleasant to get my pool robot reworked and just to save me a trip they fixed it while I waited. You just don’t forget that kind of stuff.
Your staff was very helpful to me when I came into your store for pool closing information and supplies. Also when I called back with questions. Thank you very much
Everyone I have dealt with, whether in your store or service dept has been very helpful. I had a terrible algae problem earlier and the gentleman in the store got me everything I needed to clear it up. The motor on my pump went out and they came right out and fixed it.
We were very blessed with the service we received on our pump. The service tech was very polite and did a great job.
I recently purchased a pool pump from the Denver store. The associate knew the replacement that I needed, and where the pump was stocked. I also got a crash course on pool motors and impellers, and put my impeller together at the store. Thank you all.
I just recently contracted for your pool service. The equipment is being done by your department and I have found them to be excellent. They are the best technical people I have seen!
Our pool looks great due to the new filter. Our Service guy is great at taking care of the pool!!! He did an awesome job with the filter installation.
How helpful everyone was on “pool opening day”. When we thought our pump was not working; especially thank you’to your servicing team for returning to our house and fixing the problem – They stayed ’til we had everything under control!! We are forever grateful. Thank You
Thank you so much for everything! My pool looks fabulous! I loved meeting you and appreciate all your hard work! I just couldn’t believe the owner of his own company was sloppin’ around in horrible stinky green mess on a beautiful weekend morning, just to make a customer Happy! Wow I’m impressed. You were wonderful!
We bought a pool somewhere else. The 2nd year we had to change sand and had a hard time getting it clean this year. So when we closed the pool we went to LNPS. They were so helpful in helping me. I will continue to go to LNPS from now on. Thank You
-James and Linda Edwards
Your staff are always helpful, knowledgeable and smiling. Opening and closing the pool is seamless with your company. Keep up the great work!
Great service Department! Took care of my problem 2 different times and replaced the motor each time. I always have great service at your retail stores too! Thanks allot!