Customer Stories
A Word From Our Wonderful Clients!
Lake Norman Pool and Spa takes great pride in offering outstanding customer service, and we’d love to know what your experience was like. We invite you to take a few moments to read through the reviews from some of our delighted customers to learn about their experience with us.
We purchased our first hot tub from Lake Norman Pool and Spa in Statesville. Our experience since day one has been nothing but excellent. Jan was top-notch, from helping us choose a hot tub, to ordering and arranging set up and delivery. They’ve been great at helping me figure out how to keep the water in check as well. So happy we decided to shop local.
Debbie B.
Our experience with Lake Norman Pool and Spa has been great. The services offered, pool supplies featured and their customer service are above and beyond. Whatever our question or concern is, Vanessa always takes it seriously and finds a solution. Would highly recommend using Lake Norman Pool and Spa!
Judy W.
Thank you Lake Norman Pool and Spa Statesville store. Jan is very helpful and kind along with Kyle and Rebecc. My pool has been sparkling and clear ever since I came here. They give me great advice. Thank you again customer service is exceptional!
Tom Z.
Great service. Good selection of chemicals in stock. Very helpful with getting pool chemicals correct.
Ryan D.
Truly do love this place. Customer service is outstanding, to say the least. We are going on our 4th summer with our inground pool and I decided Lake Norman Pool and Spa would be the place I go for all chemicals and advice. Addison has been a HUGE help to me when it comes to exactly what I need to keep our pool and spa looking fabulous. You can’t go wrong with any of their employees, they ALL are so knowledgeable. I will and have already recommended them to many of our friends. Great place to do business!!!
Kristie S.
Very friendly, courteous, and responsive to any and all of our questions and concerns. Went beyond in service. Our spa cover is of high quality and very quick turnaround! “Highley” recommend them! The girls are fantastic!
Linda H.
I don’t give reviews often at all. But LNP&S went out of their way for me a few days ago. I had a valve actuator go out the day that it was going down to 15 degrees. This is the valve that switches from pool mode to spa mode when in Freeze Protection. No one that I called had one. LNP&S told me that they had one, but it was on the service truck. The store clerk told me that she would stay late, wait for the service tech to come back, and I could swing by to pick it up! That’s right… she stayed past her closing time! Also, I have had my pool for 16 years and this service team is the ONLY one I have found in 16 years that knows more than I do regarding my Pentair automation setup. And I don’t know that much about it! All in all, a great place to do business with.
Michael S.
This is my go to place for all my pool needs. I go to the store in Denver and they are always very helpful. They make owning a pool easy.
Kelly K.
Very knowledgeable and friendly. LKN Pool and Spa ( Denver location) has assisted us with our pool needs for several years. Very satisfied customer!
Pam W.
Lake Norman Pool and Spa has been assisting me with all my pool needs for three years. To a person, they have been helpful, courteous, and informative when it comes to helping me manage my pool chemistry. They do not push products that you don’t need. I highly recommend Lake Norman Pool and Spa.